Links
Core:
https://getcore.dev
References
John Doe
Self-Employed
T: +1 718 714-8804
E: prazform@gmail.com
Hobbies
Cycling
Surfing
Hiking
Bouldering
Rubik's Cube
Philippe Razmadze
Customer insights & Engagement
Park Slope,
Brooklyn, NY 11215
+1 718 714–8804
prazform@gmail.com
Work Experience
Apple
Technician
2021–Present
Genius
Optimized technical troubleshooting workflows, reducing issue resolution time by 25%, achieving a 95% first-contact resolution rate, and increasing customer satisfaction scores by 20%.
Analyzed recurring product trends and provided actionable insights to Apple’s technical team, driving a 15% reduction in repeat repairs and improving Genius Bar operational efficiency.
Mentored new team members, accelerating onboarding by 30% and enhancing team productivity to meet increasing customer demand.
Professional Development
2020–2021
Data Analytics
Developed advanced proficiency in Power BI, SQL, Python, R, and machine learning algorithms, leveraging these tools to uncover actionable insights and prepare for high-impact, data-driven roles.
Heraeus
2017–2020
Systems Support Technician
Streamlined technical support operations by troubleshooting and resolving hardware/software issues, achieving a 90% first-call resolution rate and ensuring seamless business operations.
Optimized IT systems and infrastructure, reducing downtime by 15% through proactive maintenance measures that improved team productivity.
Facilitated process documentation, improving knowledge-sharing efficiency and ensuring compliance with company standards to maintain operational excellence.
Amazon
Data Analyst in Customer Behavior Analytics (CBA)
2014–2017
Data Analyst – Customer Behavior Analytics
Analyzed customer purchasing trends using SQL and internal databases to segment users by behavior, collaborating with marketing teams to enhance campaign targeting and retention strategies.
Developed predictive churn models using Python, combining transactional data and user engagement logs, informing retention campaigns that reduced churn by 10%.
Built dashboards in Tableau to visualize feature adoption and revenue growth, enabling leadership to prioritize user experience enhancements and optimize product strategies.
Education & Certifications
MCCC
West Windsor, NJ
2016–2020
AAS in Computer Science
Designed and built circuit prototypes, applying analog and digital electronics principles to solve real-world engineering problems.
Conducted system-level troubleshooting on embedded hardware using oscilloscopes and diagnostic tools to enhance operational reliability.
Collaborated with peers to develop a senior project focusing on microcontroller applications, integrating sensors for automated control systems.
NYU Tandon
Brooklyn, NY
Expected 2026
Bachelor of Science in Computer Science and Engineering
Designed and built circuit prototypes, applying analog and digital electronics principles to solve real-world engineering problems.
Conducted system-level troubleshooting on embedded hardware using oscilloscopes and diagnostic tools to enhance operational reliability.
Collaborated with peers to develop a senior project focusing on microcontroller applications, integrating sensors for automated control systems.
Jamf
May 2024–June 2024
Enterprise MDM & Apple Device Management
Mastered mobile device management strategies to deploy and maintain enterprise solutions efficiently, leveraging Apple’s ecosystem for secure and seamless IT workflows.
Microsoft
July 2024–Oct 2024
Power BI: Extract, Transform, and Load Data
Gained expertise in transforming raw datasets into actionable insights using Power BI, streamlining data visualization and enhancing decision-making processes with advanced ETL techniques.
IBM
January 2024–March 2024
Data Analyst Certification
Developed proficiency in SQL, Python, and data visualization tools to extract meaningful patterns, optimize data pipelines, and deliver predictive analytics solutions.
Soft Skills
Customer-Centric Solutions
Cross-Functional Collaboration
Problem-Solving
Critical Thinking
Attention to Detail
Effective Communication
Technical Skills
SQL and Database Management
Data Visualization Tools
Data Analysis & Predictive Modeling
API Integration & Automation
Diagnostics & Troubleshooting Tools
Machine Learning Infrastructure