Links
Core:
https://getcore.dev
References
John Doe
Self-Employed
T: +1 718 714-8804
E: prazform@gmail.com
Hobbies
Cycling
Surfing
Hiking
Bouldering
Rubik's Cube
Philippe Razmadze
IT & DATA OPERATIONS
Park Slope,
Brooklyn, NY 11215
+1 718 714–8804
prazform@gmail.com
Work Experience
Apple
Technician
2021–Present
Senior Technical Support Specialist – Customer Experience
Applied structured troubleshooting frameworks (Apple’s equivalent of Agile sprints) to optimize workflows, reducing resolution time by 25% and increasing first-contact resolution to 95%.
Led structured team huddles (Apple’s equivalent of stand-ups) to align troubleshooting strategies, accelerating onboarding by 30% while strengthening cross-functional collaboration.
Collaborated with engineering, corporate, and retail teams (mirroring Agile backlog refinement) to eliminate recurring inefficiencies, reducing repeat support cases by 15%.
Professional Development
2020–2021
Data Analytics
Mastered SQL, Python, Power BI, and machine learning algorithms, applying these tools to optimize IT workflows, automate processes, and enhance data-driven decision-making.
Designed and executed data analytics projects (mirroring Agile sprint iterations) to refine technical support strategies, improve operational efficiency, and elevate the user experience.
Heraeus
2017–2020
Systems Support Technician
Pioneered automation initiatives, integrating Agile backlog management (structured issue tracking) to streamline IT diagnostics, achieving a 90% first-call resolution rate and reducing downtime by 15%.
Enhanced regulatory compliance workflows, automating documentation processes (mirroring Agile process standardization), cutting manual tracking time by 25% and minimizing human error.
Developed scalable operational playbooks, eliminating redundancies and enabling teams to focus on critical initiatives with speed and precision.
Amazon
Data Analyst in Customer Behavior Analytics (CBA)
2014–2017
Data Analyst – Customer Behavior Analytics
Analyzed customer purchasing trends using SQL and internal databases to segment users by behavior, collaborating with marketing teams to enhance campaign targeting and retention strategies.
Developed predictive churn models using Python, combining transactional data and user engagement logs, informing retention campaigns that reduced churn by 10%.
Built dashboards in Tableau to visualize feature adoption and revenue growth, enabling leadership to prioritize user experience enhancements and optimize product strategies.
Education & Certifications
MCCC
West Windsor, NJ
2016–2020
AAS in Computer Science
Designed and built circuit prototypes, applying analog and digital electronics principles to solve real-world engineering problems.
Conducted system-level troubleshooting on embedded hardware using oscilloscopes and diagnostic tools to enhance operational reliability.
Collaborated with peers to develop a senior project focusing on microcontroller applications, integrating sensors for automated control systems.
NYU Tandon
Brooklyn, NY
Expected 2026
Bachelor of Science in Computer Science and Engineering
Designed and built circuit prototypes, applying analog and digital electronics principles to solve real-world engineering problems.
Conducted system-level troubleshooting on embedded hardware using oscilloscopes and diagnostic tools to enhance operational reliability.
Collaborated with peers to develop a senior project focusing on microcontroller applications, integrating sensors for automated control systems.
Jamf
May 2024–June 2024
Enterprise MDM & Apple Device Management
Mastered mobile device management strategies to deploy and maintain enterprise solutions efficiently, leveraging Apple’s ecosystem for secure and seamless IT workflows.
Microsoft
July 2024–Oct 2024
Power BI: Extract, Transform, and Load Data
Gained expertise in transforming raw datasets into actionable insights using Power BI, streamlining data visualization and enhancing decision-making processes with advanced ETL techniques.
IBM
January 2024–March 2024
Data Analyst Certification
Developed proficiency in SQL, Python, and data visualization tools to extract meaningful patterns, optimize data pipelines, and deliver predictive analytics solutions.
Soft Skills
Customer-Centric Solutions
Cross-Functional Collaboration
Problem-Solving
Critical Thinking
Attention to Detail
Effective Communication
Technical Skills
SQL and Database Management
Data Visualization Tools
Data Analysis & Predictive Modeling
API Integration & Automation
Diagnostics & Troubleshooting Tools
Machine Learning Infrastructure